Careers

Drawing on our 30 years of experience in the region, we believe that we can become Cambodia’s number one preferred and trusted bank. If you want to work in a collaborative environment with abundant opportunities and your desire is to progress, you might be just what we’re looking for. Join us for a chance to shape the future of the Cambodian banking industry today.

Please see below a list of job titles we are currently hiring, as well as the closing dates for your reference. Even if your desired position is not listed in the current openings, please don’t hesitate to send your application, for we may find a suitable place for your qualifications and experience on our growing team.

No.

Position

Post

Working Station

Officer, Digital System
(Backend and API Developer)

Toul Kouk Branch, Phnom Penh

Responsibilities

Organize and participate the testing, evaluating for the new system
Joint develop and implementation related system, backend system development
Assist and recommend product’s enhancement and modification as it may require ensuring customers’ satisfaction and the Bank’s need
Work with IT and related stack-holder to test new enchantment and new product to ensure products has been completed and deployed to production successfully
Executed the checklists and report the task progress to supervisor
Support the users including the procedural documentation and relevant reports related system
Provide the training if the related system has been implemented
Report the task/project progress to supervisor
Any related tasks may assign by supervisor or management from time to time.

Requirements

Qualification in Information Technology, Computer and Science, Information Security, and other related degrees.
At least 2 years of development experience.
Experience in backend system development, Spring boot Java
Database: MySQL, SQL Server and Oracle
Experience in HTML, Java, XML, JSON, RESTfull API ..etc.
Experience in resolving issue in term of technical support and document preparation for future reference.
Good knowledge in both written & spoken English
Flexible and willing to learn.
Able to work under pressure, honest, hardworking, good teamwork & interpersonal skill.

Senior Officer, Technology
Security & Governance

Tuol Kouk Branch, Phnom Penh

Responsibilities

Assist line manager to develop and enhance up to date Digital and IT security policy, standards operation procedure
To ensure procedure of each security controls are implemented and managed
Report and escalate based on principles and rules of policies and standards
Create and manage risk register and work with various teams on ongoing basis to guide the on mitigation
Communicate between IT and internal/external audit on required assessments
Review on IT change management and privilege user access controls
Perform regular IT security reviews and produce IT assurance and compliance status reports
Document any security breaches and assess their damage
Promote cyber security awareness posture at all levels of management and employees by maintaining and developing a positive culture of compliance against IT security policy, industry standards and regulations
Build a strong collaborative relationship with other stakeholders who support your duties.

Requirements

Bachelor’s degree or equivalent on Computer Science, Cybersecurity or Information Technology
2 years experienced in IT security management, cybersecurity or IT Audit in financial services
Knowledge of IT Risk and Governance is preferred
Knowledge of COBIT, NIST, PCI DSS, or ISO27001
One or more of the relevant IT security certifications will be preferred, these may include Security+, CySA+, CCNA, COBIT or ITIL -etc.
Good in analytical skills
Good verbal and written English skills to present to department lead and management.

Officer, Digital Support

Tuol Kouk Branch, Phnom Penh

Responsibilities

Monitor and review on daily operation and recommend for improvements
Manage and Organizing monthly card collection data and card recovery for supervisor/ management and suggest for internal action process
Manage and Establishment procedure and guideline for card collection and recovery
Manage and Responsible of NBC monthly report, quarterly and semester reports
Participate and Corporation work with finance team to setting up standard of account, GL Code inquiry and record
Monitoring and Accounting on Master/Visa/UPI account receivable from MasterCard, and Visa/UPI outgoing payment to MasterCard/ UPI/ Visa and other Card Schemes
Resolve and supports on cards issues and rescues accounts delinquency, and maintain good customer service in timely manner
Assist and supports digital product and testing activity
Assist and provide high quality demand analysis to support decision making at senior level or management
Any related tasks may assign by supervisor or management from time to time.

Requirements

Bachelor or Master’s Degree in Financial and Banking, or Accountant or equivalent
Experience of T24 Core Banking System and Compass Plus system preferred
At least 02 year(s) up of working experience in Digital Banking, especially Cards Production, POS terminal and ATMs
Able to work as teamwork and complete project deadline
Good understanding on digital banking products, ATM/card infrastructure, policies, and procedure establishment
Ability to identify the issue and provide solution quickly
Ability to be quick learner and good teamwork, commitment
High degree of self-motivation and excellent interpersonal skills
Good at English and computer literation.

Senior Manager/Manager,
Relationship Management-Lending

Head Office, Phnom Penh

Responsibilities

Setting up and lead credit department properly to achieve target set by management
Establish new and review existing credit policies, guideline and procedures
Clean up loan document and NPL loan
Clear non-compliance loan
Setting up and support credit card product
Approve loans within specified limits and refer loan applications outside those limits to management for approval
Meet with applicants to obtain information for loan applications and to answer questions about the process
Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans
Explain to customers the different types of loans and credit options that are available, as well as the terms of those services
Obtain and compile copies of loan applicants' credit histories (CBC, NBC Report), corporate financial statements, and other financial information
Review and update credit and loan files
Review loan agreements to ensure that they are complete and accurate according to policy
Compute payment schedules
Stay abreast of new types of loans and other financial services and products in order to better meet customers' needs
Submit applications to credit analysts for verification and recommendation
Handle customer complaints and take appropriate action to resolve them
Work with clients to identify their financial goals and to find ways of reaching those goals
Confer with underwriters to aid in resolving mortgage application problems
Negotiate payment arrangements with customers who have delinquent loans
Market bank products to individuals and firms, promoting bank services that may meet customers' needs
Supervise loan personnel
Set credit policies, credit lines, procedures and standards in conjunction with senior managers
Provide special services such as investment banking for clients with more specialized needs
Analyze potential loan markets and develop referral networks in order to locate prospects for loans
Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action
Arrange for maintenance and liquidation of delinquent properties
Interview, hire, and train new employees
Petition courts to transfer titles and deeds of collateral to banks
Other duties as assigned by the line manager and bank.

Requirements

Degree in Finance and Banking, Business or any related discipline
Up to 5 years in management and leadership skill
High Commitment, willing to achieve assigned target
Effective presentation and communication skills, good at social-networking
Able to interact confidently at all levels
Possess positive attitude, enthusiasm and willingness to work both independently and as a team member
Must be willing to travel and possess own transport
Ability to propose, plan and execute marketing strategies
Articulate with strong writing skill in English and Khmer
Literate in Microsoft software.

Deputy Manager/Officer,
Relationship Management-Lending

Head Office, Phnom Penh

Responsibilities

Meet and collect information from customers for loan applications
Visiting the collateral, business place and workplace, etc., for ensuring the applications are applicable before providing the loans
Collecting and analyzing the needed financial documentation and assessing the clients' creditworthiness
Develop and generate sales opportunities with both new and existing customers
Identifying and developing new commercial loan relationships
Structuring loan terms and conditions that meet the client’s needs and the Bank’s lending guidelines
Managing a commercial loan portfolio for adherence to loan terms and conditions including, but limited to the timely receipt of required financial information, covenant compliance and annual reviews
Handle customer complaints and take appropriate action to resolve them
Reviewing documentation and working with Bank personnel or Bank Counsel to ensure loan documentation is prepared in accordance with loan approval
Monitoring loan repayment activities and taking necessary action to collect from past-due accounts
Ensuring that loan applications are in line with the company's financial policies, as well as state laws and regulations
Other duties as assigned by the line manager and bank.

Requirements

Degree in Finance and Banking, Business or any related discipline
Minimum 2 to 4 years relevant working experience with commercial bank
High Commitment, willing to achieve assigned target
Effective presentation and communication skills, good at social-networking
Able to interact confidently at all levels
Possess positive attitude, enthusiasm and willingness to work both independently and as a team member
Must be willing to travel and possess own transport
Ability to propose, plan and execute marketing strategies
Articulate with strong writing skill in English and Khmer
Literate in Microsoft software.

Manager,
Training & Talent Acquisition

Head Office, Phnom Penh

Responsibilities

Oversees training programs that include web-based seminars, printed manuals, group sessions, training videos, and more
Establish, review and update training policies, procedures and application forms
Create and execute learning strategies and programs
Evaluate individual and organizational development needs
Implement various learning methods companywide (e.g. coaching, job-shadowing, online training)
Design and deliver e-learning courses, workshops and other trainings
Assess the success of development plans and help employees make the most of learning opportunities
Help managers develop their team members through career pathing
Track budgets and negotiate contracts
Hire and oversee training and L&D Specialists
Determines training needs and requirements for an organization or group by meeting with managers, talking with employees, or administering surveys
Reviews existing training materials produced by third parties to determine appropriateness and relevance
Modifies or creates course materials and training manuals to meet specific training needs
Presents in-person and online training sessions or hires qualified personnel to do so
Schedules training sessions, organizes information technology and other equipment, and manages course enrolment
Monitors training programmes and manuals to ensure that they are effective and up-to-date and makes updates as necessary
Works with managers to address learning issues, instruction problems, or new educational needs regarding specific employees or departments
Manages costs for all programmes, productions, and publications in order to report to organization executives regarding a return on investment
Specialists in a particular industry and keeps current on the activities and needs of that industry by attending regular meetings, conferences, and seminars
Maintains understanding of new educational and training techniques and methods
Provide input to ensure that teams consist of diverse, qualified individuals
Ensure that staffing needs are being met with a long-term strategy in mind
Devise and implement sourcing strategies, such as an employer branding initiative, to build pipelines for potential applicants
Create and implement end-to-end hiring processes to ensure a positive experience for candidates
Form close relationships with hiring managers to ensure clear expectations for candidates and interviewers
Annual Staff Planning
Research into competitors and market place
Define job description and document specifications
Identify prospective candidates using a variety of channels
Create a candidate persona for each open position
Conduct confidential interviews
Follow-up references and check credits
Present shortlisted candidates
Present detailed candidate profile summaries
Research and develop recruiting leads
Develop a sustainable candidate lead strategy

Requirements

Bachelor Degree in Law, Banking and Finance, Management, Business Administration or related fields
Strong in training and learning skill in banking industry
Proven experience as an L&D, Training or similar
Current knowledge of effective learning and development methods
Familiarity with e-learning platforms and practices
Experience in project management and budgeting
Proficient in MS Office and Learning Management Systems (LMS)
Excellent communication and negotiation skills; sharp business acumen
Ability to build rapport with employees and vendors
Sound organizational and decision-making skills
Effective communication skills
Good command of English both writing and speaking
Good knowledge of banking related regulations and laws in Cambodia

Assistance, Digital Support

Tuol Kouk Branch, Phnom Penh

Responsibilities

Collect and follow-up all card applications from all respective branch to process card issuance and distribute those cards on timely manner
Verify information for card application according to internal process to prevent any fraud as well as to strengthen compliance
Provide card maintenance services (close card, re-issue/replacement, update information...) upon receive request from all respective branch
Manage and prepare card application form in filling folder and scan the soft copy upload is system
Properly keep, store, and manage stock control of card materials to avoid any losses or damage of the materials
Assist and supports digital product testing activity and project implementation
Monitor and review on daily operation and recommend for improvements
Resolve and supports on cards issues and rescues accounts delinquency, and maintain good customer service in timely manner
Assist on manage and establishment procedure and guideline for digital products services
Assist on prepare Management report, NBC monthly report, quarterly and semester reports
Any related tasks may assign by supervisor or management from time to time.

Requirements

Bachelor or Master’s Degree in Financial and Banking, or Accountant or equivalent
Experience of T24 Core Banking System and Compass Plus system preferred
At least 02 year(s) up of working experience in Digital Banking, especially Cards Production, POS terminal and ATMs
Able to work as teamwork and complete project deadline
Good understanding on digital banking products, ATM/card infrastructure, policies, and procedure establishment
Ability to identify the issue and provide solution quickly
Ability to be quick learner and good teamwork, commitment
High degree of self-motivation and excellent interpersonal skills
Good at English and computer literation.

Customer Service Relationship
(Chinese speaking)

Head Office, Phnom Penh

Responsibilities

Customer Service Relationship
Resolve customers’ concerns and answer customers’ questions to your best ability
Open new customer accounts
Strong in Sales and Recommending possible products to meet the customers’ needs.

Requirements

Degree in banking and finance, Accounting, Business or any related discipline
Minimum 1 years relevant working experience with commercial bank or financial
Organizational and time management skills
Ability to work effectively in a team environment
Sound sales and negotiation skills
Sound written and verbal communication skills
Understanding of economic climate and impact of country factors on customer’s business as well as the bank
Articulate with strong writing skill in English and Khmer
High degree of self-motivation and excellent interpersonal skills.

Team Leader,
Customer Care Center

Head Office, Phnom Penh

Responsibilities

Lead team to perform outbound and inbound sale activities through general query, product and services information, complaints resolution, and account information
Conduct real-time transaction monitoring and call follow-up, inform and verify with accountholder for new transaction and suspicious transaction
Identify and investigate the methods and processes used in fraudulent activities
Resole or escalate customer compliant, depute transaction, account maintenance and other financial activity as necessary following the care center procedure
Recommend to senior level any rules that help to prevent any fraudulent activities
Tracking weekly, monthly, quarterly, yearly report as require from management
Monitor the related system and ATM screen, CCTV connection to ensure system is working properly and alert to responsible people for their further action
Process card transaction and cancel authorization as requested by accountholder
Participant system testing and evaluation to ensure system is working as expected and valued as it is
Other tasks will be assigned by management from time to time
Participant system testing and evaluation to ensure system is working as expected and valued as it is
Provide motivational support to team members to maintain high morale and productivity
Other tasks will be assigned by management from time to time.

Requirements

High School Diploma or bachelor’s degree in finance, banking, accounting, or any relevant field
Obtain at least 3 years of working experience in customer service
Possess good sales, customer service, and computer skills
Be Flexible and patience
Be able to work effectively in a team environment
Good oral and written communication skills in English & Khmer
Ability to read/write Chinese would be a plus
Switch Working time
Day off rotation.

Officer, Customer Care Center

Head Office, Phnom Penh

Responsibilities

Conduct outbound and inbound sale activities through general query, product and services information, complaints resolution, and account information
Conduct real-time transaction monitoring and call follow-up, inform and verify with accountholder for new transaction and suspicious transaction
Identify and investigate the methods and processes used in fraudulent activities
Resole or escalate customer compliant, depute transaction, account maintenance and other financial activity as necessary following the care center procedure
Recommend to senior level any rules that help to prevent any fraudulent activities
Tracking weekly, monthly, quarterly, yearly report as require from management
Monitor the related system and ATM screen, CCTV connection to ensure system is working properly and alert to responsible people for their further action
Process card transaction and cancel authorization as requested by accountholder
Participant system testing and evaluation to ensure system is working as expected and valued as it is
Other tasks will be assigned by management from time to time.

Requirements

High School Diploma or bachelor’s degree in finance, banking, accounting, or any relevant field
Obtain at least 1 year of working experience in customer service
Possess good sales, customer service, and computer skills
Be Flexible and patience
Be able to work effectively in a team environment
Good oral and written communication skills in English & Khmer
Ability to read/write Chinese would be a plus
Switch Working time
ay off rotation.

Officer, Core Banking System

Head Office, Phnom Penh

Responsibilities

Support daily to branch users
Maintain user and access role in system
Analyze business requirements to define possibility of the system
Maintain and enhance on the current functionalities of the core banking system as well as bugs fix
Identify the root cause of each issue, testing and solving in the system
Develop reports as per business needs
Any related tasks assigned by supervisor or management from time to time.

Requirements

Bachelor degree in IT or related fields
1 years of experiences in Banking Sector
Experience in Oracle with xml data (T24 database) is a plus
Experiences of in-house applications development is a plus
A strong desire to work in a team
High initiative, commitment, good communication, and problem solving skills
Computer literacy and English language proficiency.

Senior Officer,
Core Banking System

Head Office, Phnom Penh

Responsibilities

Support daily to branch users
Maintain user and access role in system
Analyze business requirements to define possibility of the system
Maintain and enhance on the current functionalities of the core banking system as well as bugs fix
Identify the root cause of each issue, testing and solving in the system
Develop reports as per business needs
Any related tasks assigned by supervisor or management from time to time.

Requirements

Bachelor degree in IT or related fields
2 years of experiences in Banking Sector
Experience in T24 AA product configuration and customization
Experience in TAFJ and Jboss
Experience in Oracle with xml data (T24 database)
Experience in routine development in TAFJ environment
A strong desire to work in a team
High initiative, commitment, good communication, and problem solving skills
Computer literacy and English language proficiency.

Senior Officer, Digital Services
and Authorization Support
(Night/Midnight Shift)

Tuol Kouk Branch, Phnom Penh

Responsibilities

Led and guided team members in conducting 24/7 responsive real-time monitoring of Mastercard transactions using the card monitoring system to identify suspicious or fraudulent activities
Led and coordinated fraud detection, prevention, and control measures relating to fraud losses
Collaborate with the fraud prevention team to develop and implement strategies that effectively minimize fraud risks
Identify and investigate methods and processes used in fraudulent activities
Develop and implement fraud transaction monitoring rules to detect unauthorized and prevent fraudulent transactions
Assist other management team members in identifying trends and establishing goals
Guide the team through difficult issues and provide support and guidance as needed
Track and analyze daily, weekly, monthly, quarterly, and yearly reports on card monitoring activities, fraud incidents, and trends, and provide necessary updates to management
Monitor team members' performance in resolving disputes and ensure timely and effective resolution
Have the authority to approve or reject work requests related to card maintenance, mobile banking services, CIB user, Bakong registration/maintenance, and account maintenance
Ensure adherence to all regulatory requirements and internal policies related to card monitoring, fraud prevention, and customer privacy
Collaborate with cross-functional teams to develop and implement digital banking solutions, including mobile banking apps
Monitor ATM screens and CCTV connections to ensure proper system functioning and promptly alert responsible personnel of any issues
Conduct training sessions and create educational materials to educate customers and internal staff on the benefits and usage of digital services and card monitoring
Motivate and support the team to achieve high productivity and maintain a positive work environment
Provide support for tasks assigned by the line manager.

Requirements

Bachelor's degree in a relevant field (e.g., Business, Finance, banking) or equivalent work experience
Previous experience in digital banking, transaction monitoring, or authorization roles of at least 3 years or more
Familiarity with transaction monitoring systems and tools
Analytical mindset with the ability to interpret and analyze complex data sets
Attention to detail and ability to identify patterns or anomalies in transaction data
Strong problem-solving skills and ability to make informed decisions based on investigation findings
Ability to work independently and efficiently manage time and priorities
Proficiency in using relevant software applications and systems
Be Flexible and patient and be able to work effectively in a team environment
Good oral and written communication skills in English & Khmer
Ability to read/write Chinese would be a plus
Switch Working time and Day off rotation.

Officer, Digital Services
and Authorization Support
(Day/Midnight Shift)

Tuol Kouk Branch, Phnom Penh

Responsibilities

Conduct 24/7 responsive real-time monitoring of Mastercard transactions using the card monitoring system to identify suspicious or fraudulent activities
Proactively contact cardholders to inform and verify suspicious or fraudulent transactions, ensuring timely action is taken to minimize risks
Communicate with cardholders to provide preventive measures and educate them on best practices to protect the safety of using their cards online and prevent fraudulent activities
Oversee fraud detection, prevention, and control initiatives, working closely with the fraud prevention team to develop and implement strategies that minimize fraud risks
Provide regular reports on card monitoring activities, fraud incidents, and trends to management and relevant stakeholders, including daily, weekly, monthly, quarterly, and yearly reports
Provide support and maintenance for Mastercard, mobile banking services, CIB users, Bakong registration/maintenance, and account maintenance based on requests received from the customer care center team
Provide assistance and support to the customer care center team in directing and operating digital services, resolving issues, and addressing inquiries related to digital banking and cards
Monitor disputes and ensure timely and effective resolution, collaborating with relevant teams and stakeholders to address and resolve issues
Resolve customer problems promptly and efficiently, ensuring their satisfaction with our services and maintaining high levels of customer happiness
Collaborate with cross-functional teams to develop and implement digital banking solutions, including mobile banking apps, to enhance the overall customer experience and security
Monitor ATM screens and CCTV connections to ensure the proper functioning of the system, promptly alerting responsible personnel of any issues
Support tasks assigned by the line manager.

Requirements

Bachelor's degree in a relevant field (e.g., Business, Finance, banking) or equivalent work experience
Previous experience in digital banking, transaction monitoring, or authorization roles of at least 1 year or more
Familiarity with transaction monitoring systems and tools
Strong problem-solving skills and ability to make informed decisions based on investigation findings
Ability to work independently and efficiently manage time and priorities
Proficiency in using relevant software applications and systems
Be Flexible and patient and be able to work effectively in a team environment
Good oral and written communication skills in English & Khmer
Ability to read/write Chinese would be a plus
Switch Working time and Day off rotation.

Manager, Operational
Quality Control

Head Office, Phnom Penh

Responsibilities

Establish quality control measures and conduct inspections, tests or checking;
Collect and analyze data to identify area for improvement. Monitor and track the progress to ensure sustained improvement;
Define root cause of the incident and come up with solutions, and implement appropriate corrective actions;
Conduct regular checking branch forms, slips, application etc. in complying with bank policy and regulatory;
Provide recommendation for improvement to branch operations as part of quality control management;
Develop security awareness policy and procedure, monitor and check the implementation;
Ensure branches are following bank's policies and procedures;
Assess the efficiency of processes and workflows with best business practice vs control;
Conduct fraud monitoring and monitor suspicious online transactions via MB, IB, Card and other online platforms;
Evaluate performance, effectiveness, user satisfaction of products and services;
Initiate and control user matrix by functions or roles.

Requirements

Bachelor's degree in related filed such as business administration, management, or equivalent
At least 3 years experiences in quality control or quality assurance within banking industry
Understand of banking regulations and compliance framework
Good at assess processes, identify risks or inefficiencies
Effective communication skill with written and verbal in English
Ability to plan, organize and prioritize tasks, manage timelines and coordinate resource effectively
Good leadership and teamwork skills to effectively manage and motivate the team, delegate tasks, and collaborate with other departments.

Senior Officer,
Content Marketing

Head Office, Phnom Penh

Responsibilities

60% Creation and Development:
Preparing briefs for relevant stakeholders/vendors, consulting and conveying the brand communication guideline if any;
Producing and editing variable formats of content includes website copy, blog posts, white papers, social media posts, and product descriptions;
Supporting and collaborating with the agencies on implementing mobile app content;
Planning and publishing posts according to our range of digital channels.
20% Content Strategist:
Supporting and brainstorming ideas/concepts for content roadmap, and content calendar;
Supporting & reviewing the creative vendor’s outputs, ensuring brand consistency;
Acting as a local expert: Counseling about local trends, behaviors, and insights in the Cambodia market;
Research industry-related topics, viral ideas, trending on the market and competitors to produce writing that connects with target audiences, boosts engagement, and fosters brand awareness;
Coordinating with designers to release visually appealing elements into digital campaigns;
Tracking content performance, adjusting content strategy based on manager directions.
20% Others:
Collaborating with the Marketing team and other departments to deliver tasks;
Updating and reporting monthly to the line manager.

Requirements

BA degree in Marketing, Journalism, Advertising, Media & Communications, Linguistics or related disciplines;
At least 3 years of relevant experience as a Copywriter or Content Marketer position (experience in Banking/Fintech companies: Financial Institution, Advertising Agency, Public Newspaper preferred);
Proficient in English and Khmer language, both speaking and writing;
Familiar with various social media and digital platforms (Facebook, LinkedIn, Instagram, Youtube, Tiktok, Website, etc.)
Proven record with a diverse portfolio showcasing your relevant work;
Creativity mindset with a “Can-do” attitude;
Ability to work in a Diversity & Inclusion team environment;
Be able to work independently.

Senior Officer,
Graphic Designer

Head Office, Phnom Penh

Responsibilities

Transferring content ideas to be visual storytelling that engages, informs, and inspires (in both print and electronic media);
Designing and consulting the company’s POS collaterals (brochures, leaflets, boxes, cards, banners, etc.);
Editing compelling short & simple social videos (basic requirements);
To propose/layout our product landing pages, blog pages, website key visual, etc.; on Figma
Collaborating with Brand team to brainstorm and conceptualize visually appealing concepts;
Understanding and applying brand guidelines, ensuring all the visual styles, tone, and moods will follow brand direction;
Identifying flaws and proposing solutions that improve design capabilities;
Assisting in preparing the creative brief. Working with vendors, such as storyboarding, art directing, key visual development, etc.;
Organizing and managing digital assets, ensuring easy accessibility for the team;
Be involved in meetings to discuss concepts and ideas for design layouts, colors, images and other matters concerning overall graphic design;
Project management by coordinating with internal (marketing, Biz Units) and external parties (outside agencies, printers);
Stay up-to-date with industry trends and technologies to continually improve and adapt creative processes.

Requirements

An association or bachelor’s degree in graphic design or related field;
An association or bachelor’s degree in graphic design or related field; Minimum 3 year’s experiences as a Designer/ Video Editor;
Good at English and Khmer language;
Proficiency in editing tools such as Adobe illustrator, In-Design, After Effects, Capcut, Premiere Pro and Photoshop; Figma
Experience in printing marketing materials is a plus (flyers, brochures, cards, booklets, etc.);
A strong portfolio showcasing your graphic design and motion graphics work;
Creativity mindset with a “Can-do” attitude and open to feedbacks;
Ability to work in a Diversity & Inclusion team environment;
Excellent communication and teamwork skills.
The bank will provide Macbook and other working accessories (hub, bag, book, etc.)

Senior Officer,
Project Coordinator

Head Office, Phnom Penh

Responsibilities

Scheduling stakeholder meetings and facilitating communication between the project manager and stakeholders throughout the project life cycle.
Assist in assigning project tasks to relevant parties and check in for status updates.
Ensure all parts of an assigned project are processed, organized, and progressing according to predetermined timelines and deliverable dates
Deepen partnerships with outside resources—including third-party vendors and researchers
Work closely with the Project Manager and Product owner to create the Business Requirements Document to be routed to all departments.
Act as a point of communication between company teams and external resources
To ensure that all stakeholders are on the same page regarding project progress.
Create and maintain project performance and track the overall progress of specific milestones
To take note of the minute meeting and summary action plan
Reporting to management stakeholders on a regular agreed-upon basis.

Requirements

Bachelor’s degree in business or related field
At least 1-3 years of experience as a project coordinator
Strong working knowledge of Microsoft Office and of project management tools
Be able to communicate in English and have basic presentation/training skills.
Excellent written and verbal communication skills
Ability to manage multiple tasks and projects, meet deadlines and manage to schedule
Good integrity, positive attitude, helpful, high commitment, competence, and motivation.
Proven success in a corporate setting, working with all levels of management.
Assist supervisor/manager with other assignment tasks
Able to work independently, organized, creative and attentive to details.
Passionate about delivering mobile solutions that exceed expectations
Attention to details

Deputy Manager,
Project Specialist

Head Office, Phnom Penh

Responsibilities

Initiate, plan, and execute digital innovation projects.
Establish Business Requirement Documents for each project.
Establish process flow and customer journey for each project.
Initiate the flow with wireframe and review UI / UX design for each project.
Schedule meetings with stakeholders and update them on the project status.
Establish and maintain the project plan and timeline for each project.
Design test cases and execute them for each project.
Manage and prepare documentation for user requirements, functional/technical specifications, UAT script, pilot testing, and stakeholder briefing.
Work closely with the Project Coordinator and Product Owner to create the Business Requirements Document to be routed to all departments.
Prepare a proposal for NBC approval for each project.
Responsible for ensuring parts of the project stays on target and always be followed up.
Support line manager on all aspects of assigned project.

Requirements

Bachelor’s degree in computer science, engineering, or related fields
At least 2-4 years of experience in project management/Product Owner
Strong working knowledge of Microsoft Office and of project management tools
Be able to communicate in the English language and have basic presentation/training skills.
Excellent written and verbal communication skills
Ability to manage multiple tasks and projects, meet deadlines and manage to schedule.
Good integrity, positive attitude, helpful, high commitment, competence, and motivation.
Analysis skills/ Critical thinking
Assist supervisor/manager with other assignment tasks.
Able to work independently, organized, creative and attentive to details.
Familiarity with Agile project management principles or PMP certification is desired.
Passionate about delivering mobile solutions that exceed expectations.

Senior Officer,
Marketing Operations

Head Office, Phnom Penh

Responsibilities

We are seeking a highly skilled and experienced Senior Officer Marketing Operations to join our dynamic Marketing team. The ideal candidate is responsible for overseeing the planning, execution, and optimization of offline marketing activities within the organization. This role involves coordinating various offline marketing channels and tactics, such as print advertising, events, direct mail, and traditional media, to support brand awareness, lead generation, and customer acquisition efforts. The Senior Officer Marketing Operations works closely with internal teams and external partners to ensure seamless execution and alignment with overall marketing strategies and objectives.
Assist MarComms Manager to execute and implement brand strategies and manage brand development activities
Assist MarComms Manager to conduct branch visit and prepare branch visit report
Work closely with branch admin/managers and related internal teams (i.e. project team) on optimizing brand visibility
Monitor and report on all brand related activities at branch level on a regular basis
Execute brand compliance program and collaborate with marketing team as well as other related departments and branches
Assist in organizing and setting up of corporate events, roadshow, seminar, and conferences, and track monthly all marketing expenses

Requirements

Bachelor's degree or higher in Marketing, Business Administration, PR, or related field or relevant certifications.
Proven experience in marketing operations, campaign management, or related roles.
At least 4-5 years of experience in branding, preferably in the banking or financial services industry. Experience with foreign banking, foreign financial brand execution is a plus.
Good English speaking and writing.
Effective communication and interpersonal skills, with the ability to collaborate across departments and levels of the organization.
Proven track record of developing and executing successful brand strategies that drive business growth and customer engagement.
Deep understanding of banking products, services, and customer segments, as well as regulatory requirements and compliance standards.
Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
Adaptable, open-minded, and possesses strong interpersonal skills.

Senior Business Marketing Executive

Head Office, Phnom Penh

Responsibilities

We are seeking a highly skilled and experienced Senior Brand Executive to join our dynamic marketing team. The ideal candidate should have a minimum of 4-5 years of experience in brand management, with a proven track record of developing and implementing successful brand strategies. The successful candidate will play a pivotal role in shaping and implementing the bank's brand strategy, ensuring consistency, relevance, and differentiation in a competitive market landscape. This position requires a deep understanding of banking products, consumer behavior, and industry regulations, as well as exceptional leadership and communication skills.
Develop and execute comprehensive brand strategies tailored to the banking sector, encompassing both retail and corporate banking segments.
Conduct thorough market research and analysis to identify key consumer insights, market trends, and competitive dynamics.
Collaborate closely with cross-functional teams including business marketing, product development, compliance, operation, and customer experience to ensure alignment and consistency in brand messaging and positioning.
Lead the development of compelling brand messaging, creative assets, and marketing campaigns that resonate with target audiences and drive brand awareness, consideration, and loyalty.
Manage brand budgets effectively, allocating resources strategically to maximize ROI and achieve business objectives.
Monitor and evaluate brand performance using relevant KPIs and metrics, leveraging data insights to optimize brand strategies and tactics.
Stay abreast of industry developments, regulatory changes, and emerging trends in banking and finance, identifying opportunities and threats to the brand.

Requirements

Bachelor's degree or higher in Marketing, PR, or related field.
At least 4-5 years of experience in branding, preferably in the banking or financial services industry. Experience with foreign banking, foreign financial brand execution is a plus.
Good English speaking and writing.
Proven track record of developing and executing successful brand strategies that drive business growth and customer engagement.
Deep understanding of banking products, services, and customer segments, as well as regulatory requirements and compliance standards.
Creative thinker with a passion for branding and storytelling, able to translate brand values into compelling narratives and visual assets.
Strong analytical skills with the ability to interpret data, conduct market research, and derive actionable insights.
Proven track record of developing and executing successful marketing campaigns.
Adaptable, open-minded, and possesses strong interpersonal skills.

Senior Brand & Communication Executive

Head Office, Phnom Penh

Responsibilities

We are seeking a highly skilled and experienced Senior Brand & Communication Executive to join our dynamic marketing team. The ideal candidate should have a minimum of 4-5 years of experience in brand & communication management, with a proven track record of developing and implementing successful brand & communication strategies. The successful candidate will play a pivotal role in shaping and implementing the bank's brand strategy, ensuring consistency, relevance, and differentiation in a competitive market landscape. This position requires a deep understanding of banking products, consumer behavior, and industry regulations, as well as exceptional leadership and communication skills.
1. Brand Strategist 70%
Brand development: Develop and execute comprehensive brand strategies tailored to the banking sector, encompassing both retail and corporate banking segments.
Conduct thorough market research and analysis to identify key consumer insights, market trends, and competitive dynamics.
Brand compliance: Collaborate closely with cross-functional teams including business marketing, product development, compliance, operation, and customer experience to ensure alignment and consistency in brand messaging and positioning.
Marketing campaign development & execution: Lead the development of compelling brand messaging, creative assets, and marketing campaigns that resonate with target audiences and drive brand awareness, consideration, and loyalty.
Branded content direction development for social content calendar for quarterly and annually
Manage brand budget effectively, allocating resources strategically to maximize ROI and achieve business objectives.
Monitor and evaluate brand performance using relevant KPIs and metrics, leveraging data insights to optimize brand strategies and tactics.
Stay abreast of industry developments, regulatory changes, and emerging trends in banking and finance, identifying opportunities and threats to the brand.
2. PR & Communications 30%
Responsible for implementing internal and external communication to banking stakeholders.
Wide network with media agents, local news, journalist is advantageous.
Reputation management – 2nd layer of media handling and crisis management.

Requirements

Bachelor's degree or higher in Marketing, PR, or related field.
At least 4-5 years of experience in branding, preferably in the banking or financial services industry. Experience with foreign banking, foreign financial brand execution is a plus.
Good English speaking and writing.
Proven track record of developing and executing successful brand strategies that drive business growth and customer engagement.
Deep understanding of banking products, services, and customer segments, as well as regulatory requirements and compliance standards.
Creative thinker with a passion for branding and storytelling, able to translate brand values into compelling narratives and visual assets.
Strong analytical skills with the ability to interpret data, conduct market research, and derive actionable insights.
Proven track record of developing and executing successful marketing campaigns.
Adaptable, open-minded, and possesses strong interpersonal skills.

Business Marketing
Executive - CA / Payroll / KHQR

Head Office, Phnom Penh

Responsibilities

As a Business Marketing Executive, you will play a crucial role in developing and executing marketing strategies to promote our products effectively. You will collaborate closely with the Retail Product Team to create comprehensive product marketing plans on a quarterly and seasonal basis. Additionally, you will conduct market research to identify consumer trends and preferences, ensuring that our promotional efforts are targeted and effective.

1. Product Marketing Development (60%):
Collaborate with the Retail product team to formulate comprehensive product marketing plans on a quarterly and seasonal basis for CA (Current Accounts), Payroll, and KHQR (Key Human Resources and Quality Reports) products.
Conduct market research to identify consumer trends and preferences, informing product marketing strategies.
Develop and execute promotional campaigns and product offers to attract target customers.
Create compelling marketing collateral and offers to drive product awareness and sales.
Prepare business cases with P&L analysis to evaluate the potential impact of marketing initiatives.
Act as the product owner, taking ownership of product marketing strategies and outcomes
Others tasks as assigned by line manager.

2. Campaign Execution (40%):
Coordinate with the Marcom Service Delivery team to deploy promotional campaigns successfully, ensuring alignment with KPI commitments.
Manage paperwork processing in compliance with banking regulations and internal policies.
Conduct product training sessions for all branches before campaign kick-off, ensuring that staff are equipped with the necessary knowledge and resources to promote products effectively.

Requirements

Bachelor's Degree and above, from 3-5 years of experience in Banking/Financial Institutions, Fintech, Ecommerce. Experience with CA/Payroll/KHQR/B2B Marketing is advantageous.
Demonstrated strong communication and stakeholder management skills, with a proven track record of effectively conveying ideas/messages to individuals at various levels and backgrounds.
Proficient in data analytical skills and converting into business insights and actions.
Data-driven and motivated, able to work in a fast-paced environment.
Strong ownership, commitment, accountability, and responsibility for business objectives.
Enable to work under pressure.
Adaptable, open-minded, and possesses strong interpersonal skills.

Business Marketing
Executive – Card/ Lending

Head Office, Phnom Penh

Responsibilities

As a Business Marketing Executive, you will play a crucial role in developing and executing marketing strategies to promote our products effectively. You will collaborate closely with the Retail Product Team to create comprehensive product marketing plans on a quarterly and seasonal basis. Additionally, you will conduct market research to identify consumer trends and preferences, ensuring that our promotional efforts are targeted and effective.

1. Product Marketing Development (60%):
Develop and execute product marketing plans in collaboration with the Retail product team, focusing on quarterly and seasonal objectives.
Conduct market research to understand customer needs, preferences, and industry trends related to card and lending products.
Develop promotional strategies and offers to drive customer acquisition and retention for card and lending products.
Create compelling marketing materials and campaigns to effectively communicate product features and benefits to target customers.
Prepare business cases with P&L analysis to evaluate the financial viability of product marketing initiatives.
Act as the product owner for card and lending products, taking ownership of product development and marketing strategies

2. Campaign Execution (40%):
Coordinate with the Marketing teams and cross-functional departments to deploy marketing campaigns successfully, ensuring alignment with KPIs and business goals.
Ensure compliance with banking regulations and internal policies when processing paperwork related to marketing campaigns.
Conduct product / promotion training sessions for all branches to educate staff on new products before campaign kick-off.

Requirements

Bachelor's degree or higher in Marketing, Business, or related field.
At least 3-5 years of experience in product marketing, preferably in the banking or financial services industry. Experience with card and lending products is advantageous.
Proficient in data analytical skills and converting into business insights and actions.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
Proven track record of developing and executing successful marketing campaigns.
Data-driven and motivated, able to work in a fast-paced environment.
Strong ownership, commitment, accountability, and responsibility for business objectives.
Enable to work under pressure.
Adaptable, open-minded, and possesses strong interpersonal skills.

Position

Post

Officer, Digital System
(Backend and API Developer)

Working Station

Toul Kouk Branch, Phnom Penh

Responsibilities

Organize and participate the testing, evaluating for the new system
Joint develop and implementation related system, backend system development
Assist and recommend product’s enhancement and modification as it may require ensuring customers’ satisfaction and the Bank’s need
Work with IT and related stack-holder to test new enchantment and new product to ensure products has been completed and deployed to production successfully
Executed the checklists and report the task progress to supervisor
Support the users including the procedural documentation and relevant reports related system
Provide the training if the related system has been implemented
Report the task/project progress to supervisor
Any related tasks may assign by supervisor or management from time to time.

Requirements

Qualification in Information Technology, Computer and Science, Information Security, and other related degrees.
At least 2 years of development experience.
Experience in backend system development, Spring boot Java
Database: MySQL, SQL Server and Oracle
Experience in HTML, Java, XML, JSON, RESTfull API ..etc.
Experience in resolving issue in term of technical support and document preparation for future reference.
Good knowledge in both written & spoken English
Flexible and willing to learn.
Able to work under pressure, honest, hardworking, good teamwork & interpersonal skill.

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Position

Post

Senior Officer, Technology
Security & Governance

Working Station

Tuol Kouk Branch, Phnom Penh

Responsibilities

Assist line manager to develop and enhance up to date Digital and IT security policy, standards operation procedure
To ensure procedure of each security controls are implemented and managed
Report and escalate based on principles and rules of policies and standards
Create and manage risk register and work with various teams on ongoing basis to guide the on mitigation
Communicate between IT and internal/external audit on required assessments
Review on IT change management and privilege user access controls
Perform regular IT security reviews and produce IT assurance and compliance status reports
Document any security breaches and assess their damage
Promote cyber security awareness posture at all levels of management and employees by maintaining and developing a positive culture of compliance against IT security policy, industry standards and regulations
Build a strong collaborative relationship with other stakeholders who support your duties.

Requirements

Bachelor’s degree or equivalent on Computer Science, Cybersecurity or Information Technology
2 years experienced in IT security management, cybersecurity or IT Audit in financial services
Knowledge of IT Risk and Governance is preferred
Knowledge of COBIT, NIST, PCI DSS, or ISO27001
One or more of the relevant IT security certifications will be preferred, these may include Security+, CySA+, CCNA, COBIT or ITIL -etc.
Good in analytical skills
Good verbal and written English skills to present to department lead and management.

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Position

Post

Officer, Digital Support

Working Station

Tuol Kouk Branch, Phnom Penh

Responsibilities

Monitor and review on daily operation and recommend for improvements
Manage and Organizing monthly card collection data and card recovery for supervisor/ management and suggest for internal action process
Manage and Establishment procedure and guideline for card collection and recovery
Manage and Responsible of NBC monthly report, quarterly and semester reports
Participate and Corporation work with finance team to setting up standard of account, GL Code inquiry and record
Monitoring and Accounting on Master/Visa/UPI account receivable from MasterCard, and Visa/UPI outgoing payment to MasterCard/ UPI/ Visa and other Card Schemes
Resolve and supports on cards issues and rescues accounts delinquency, and maintain good customer service in timely manner
Assist and supports digital product and testing activity
Assist and provide high quality demand analysis to support decision making at senior level or management
Any related tasks may assign by supervisor or management from time to time.

Requirements

Bachelor or Master’s Degree in Financial and Banking, or Accountant or equivalent
Experience of T24 Core Banking System and Compass Plus system preferred
At least 02 year(s) up of working experience in Digital Banking, especially Cards Production, POS terminal and ATMs
Able to work as teamwork and complete project deadline
Good understanding on digital banking products, ATM/card infrastructure, policies, and procedure establishment
Ability to identify the issue and provide solution quickly
Ability to be quick learner and good teamwork, commitment
High degree of self-motivation and excellent interpersonal skills
Good at English and computer literation.

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Position

Post

Senior Manager/Manager,
Relationship Management-Lending

Working Station

Head Office, Phnom Penh

Responsibilities

Setting up and lead credit department properly to achieve target set by management
Establish new and review existing credit policies, guideline and procedures
Clean up loan document and NPL loan
Clear non-compliance loan
Setting up and support credit card product
Approve loans within specified limits and refer loan applications outside those limits to management for approval
Meet with applicants to obtain information for loan applications and to answer questions about the process
Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans
Explain to customers the different types of loans and credit options that are available, as well as the terms of those services
Obtain and compile copies of loan applicants' credit histories (CBC, NBC Report), corporate financial statements, and other financial information
Review and update credit and loan files
Review loan agreements to ensure that they are complete and accurate according to policy
Compute payment schedules
Stay abreast of new types of loans and other financial services and products in order to better meet customers' needs
Submit applications to credit analysts for verification and recommendation
Handle customer complaints and take appropriate action to resolve them
Work with clients to identify their financial goals and to find ways of reaching those goals
Confer with underwriters to aid in resolving mortgage application problems
Negotiate payment arrangements with customers who have delinquent loans
Market bank products to individuals and firms, promoting bank services that may meet customers' needs
Supervise loan personnel
Set credit policies, credit lines, procedures and standards in conjunction with senior managers
Provide special services such as investment banking for clients with more specialized needs
Analyze potential loan markets and develop referral networks in order to locate prospects for loans
Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action
Arrange for maintenance and liquidation of delinquent properties
Interview, hire, and train new employees
Petition courts to transfer titles and deeds of collateral to banks
Other duties as assigned by the line manager and bank.

Requirements

Degree in Finance and Banking, Business or any related discipline
Up to 5 years in management and leadership skill
High Commitment, willing to achieve assigned target
Effective presentation and communication skills, good at social-networking
Able to interact confidently at all levels
Possess positive attitude, enthusiasm and willingness to work both independently and as a team member
Must be willing to travel and possess own transport
Ability to propose, plan and execute marketing strategies
Articulate with strong writing skill in English and Khmer
Literate in Microsoft software.

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Position

Post

Deputy Manager/Officer,
Relationship Management-Lending

Working Station

Head Office, Phnom Penh

Responsibilities

Meet and collect information from customers for loan applications
Visiting the collateral, business place and workplace, etc., for ensuring the applications are applicable before providing the loans
Collecting and analyzing the needed financial documentation and assessing the clients' creditworthiness
Develop and generate sales opportunities with both new and existing customers
Identifying and developing new commercial loan relationships
Structuring loan terms and conditions that meet the client’s needs and the Bank’s lending guidelines
Managing a commercial loan portfolio for adherence to loan terms and conditions including, but limited to the timely receipt of required financial information, covenant compliance and annual reviews
Handle customer complaints and take appropriate action to resolve them
Reviewing documentation and working with Bank personnel or Bank Counsel to ensure loan documentation is prepared in accordance with loan approval
Monitoring loan repayment activities and taking necessary action to collect from past-due accounts
Ensuring that loan applications are in line with the company's financial policies, as well as state laws and regulations
Other duties as assigned by the line manager and bank.

Requirements

Degree in Finance and Banking, Business or any related discipline
Minimum 2 to 4 years relevant working experience with commercial bank
High Commitment, willing to achieve assigned target
Effective presentation and communication skills, good at social-networking
Able to interact confidently at all levels
Possess positive attitude, enthusiasm and willingness to work both independently and as a team member
Must be willing to travel and possess own transport
Ability to propose, plan and execute marketing strategies
Articulate with strong writing skill in English and Khmer
Literate in Microsoft software.

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Position

Post

Manager,
Training & Talent Acquisition

Working Station

Head Office, Phnom Penh

Responsibilities

Oversees training programs that include web-based seminars, printed manuals, group sessions, training videos, and more
Establish, review and update training policies, procedures and application forms
Create and execute learning strategies and programs
Evaluate individual and organizational development needs
Implement various learning methods companywide (e.g. coaching, job-shadowing, online training)
Design and deliver e-learning courses, workshops and other trainings
Assess the success of development plans and help employees make the most of learning opportunities
Help managers develop their team members through career pathing
Track budgets and negotiate contracts
Hire and oversee training and L&D Specialists
Determines training needs and requirements for an organization or group by meeting with managers, talking with employees, or administering surveys
Reviews existing training materials produced by third parties to determine appropriateness and relevance
Modifies or creates course materials and training manuals to meet specific training needs
Presents in-person and online training sessions or hires qualified personnel to do so
Schedules training sessions, organizes information technology and other equipment, and manages course enrolment
Monitors training programmes and manuals to ensure that they are effective and up-to-date and makes updates as necessary
Works with managers to address learning issues, instruction problems, or new educational needs regarding specific employees or departments
Manages costs for all programmes, productions, and publications in order to report to organization executives regarding a return on investment
Specialists in a particular industry and keeps current on the activities and needs of that industry by attending regular meetings, conferences, and seminars
Maintains understanding of new educational and training techniques and methods
Provide input to ensure that teams consist of diverse, qualified individuals
Ensure that staffing needs are being met with a long-term strategy in mind
Devise and implement sourcing strategies, such as an employer branding initiative, to build pipelines for potential applicants
Create and implement end-to-end hiring processes to ensure a positive experience for candidates
Form close relationships with hiring managers to ensure clear expectations for candidates and interviewers
Annual Staff Planning
Research into competitors and market place
Define job description and document specifications
Identify prospective candidates using a variety of channels
Create a candidate persona for each open position
Conduct confidential interviews
Follow-up references and check credits
Present shortlisted candidates
Present detailed candidate profile summaries
Research and develop recruiting leads
Develop a sustainable candidate lead strategy

Requirements

Bachelor Degree in Law, Banking and Finance, Management, Business Administration or related fields
Strong in training and learning skill in banking industry
Proven experience as an L&D, Training or similar
Current knowledge of effective learning and development methods
Familiarity with e-learning platforms and practices
Experience in project management and budgeting
Proficient in MS Office and Learning Management Systems (LMS)
Excellent communication and negotiation skills; sharp business acumen
Ability to build rapport with employees and vendors
Sound organizational and decision-making skills
Effective communication skills
Good command of English both writing and speaking
Good knowledge of banking related regulations and laws in Cambodia

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Position

Post

Assistance, Digital Support

Working Station

Tuol Kouk Branch, Phnom Penh

Responsibilities

Collect and follow-up all card applications from all respective branch to process card issuance and distribute those cards on timely manner
Verify information for card application according to internal process to prevent any fraud as well as to strengthen compliance
Provide card maintenance services (close card, re-issue/replacement, update information...) upon receive request from all respective branch
Manage and prepare card application form in filling folder and scan the soft copy upload is system
Properly keep, store, and manage stock control of card materials to avoid any losses or damage of the materials
Assist and supports digital product testing activity and project implementation
Monitor and review on daily operation and recommend for improvements
Resolve and supports on cards issues and rescues accounts delinquency, and maintain good customer service in timely manner
Assist on manage and establishment procedure and guideline for digital products services
Assist on prepare Management report, NBC monthly report, quarterly and semester reports
Any related tasks may assign by supervisor or management from time to time.

Requirements

Bachelor or Master’s Degree in Financial and Banking, or Accountant or equivalent
Experience of T24 Core Banking System and Compass Plus system preferred
At least 02 year(s) up of working experience in Digital Banking, especially Cards Production, POS terminal and ATMs
Able to work as teamwork and complete project deadline
Good understanding on digital banking products, ATM/card infrastructure, policies, and procedure establishment
Ability to identify the issue and provide solution quickly
Ability to be quick learner and good teamwork, commitment
High degree of self-motivation and excellent interpersonal skills
Good at English and computer literation.

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Position

Post

Customer Service Relationship
(Chinese speaking)

Working Station

Head Office, Phnom Penh

Responsibilities

Customer Service Relationship
Resolve customers’ concerns and answer customers’ questions to your best ability
Open new customer accounts
Strong in Sales and Recommending possible products to meet the customers’ needs.

Requirements

Degree in banking and finance, Accounting, Business or any related discipline
Minimum 1 years relevant working experience with commercial bank or financial
Organizational and time management skills
Ability to work effectively in a team environment
Sound sales and negotiation skills
Sound written and verbal communication skills
Understanding of economic climate and impact of country factors on customer’s business as well as the bank
Articulate with strong writing skill in English and Khmer
High degree of self-motivation and excellent interpersonal skills.

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Position

Post

Team Leader,
Customer Care Center

Working Station

Head Office, Phnom Penh

Responsibilities

Lead team to perform outbound and inbound sale activities through general query, product and services information, complaints resolution, and account information
Conduct real-time transaction monitoring and call follow-up, inform and verify with accountholder for new transaction and suspicious transaction
Identify and investigate the methods and processes used in fraudulent activities
Resole or escalate customer compliant, depute transaction, account maintenance and other financial activity as necessary following the care center procedure
Recommend to senior level any rules that help to prevent any fraudulent activities
Tracking weekly, monthly, quarterly, yearly report as require from management
Monitor the related system and ATM screen, CCTV connection to ensure system is working properly and alert to responsible people for their further action
Process card transaction and cancel authorization as requested by accountholder
Participant system testing and evaluation to ensure system is working as expected and valued as it is
Other tasks will be assigned by management from time to time
Participant system testing and evaluation to ensure system is working as expected and valued as it is
Provide motivational support to team members to maintain high morale and productivity
Other tasks will be assigned by management from time to time.

Requirements

High School Diploma or bachelor’s degree in finance, banking, accounting, or any relevant field
Obtain at least 3 years of working experience in customer service
Possess good sales, customer service, and computer skills
Be Flexible and patience
Be able to work effectively in a team environment
Good oral and written communication skills in English & Khmer
Ability to read/write Chinese would be a plus
Switch Working time
Day off rotation.

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Position

Post

Officer, Customer Care Center

Working Station

Head Office, Phnom Penh

Responsibilities

Conduct outbound and inbound sale activities through general query, product and services information, complaints resolution, and account information
Conduct real-time transaction monitoring and call follow-up, inform and verify with accountholder for new transaction and suspicious transaction
Identify and investigate the methods and processes used in fraudulent activities
Resole or escalate customer compliant, depute transaction, account maintenance and other financial activity as necessary following the care center procedure
Recommend to senior level any rules that help to prevent any fraudulent activities
Tracking weekly, monthly, quarterly, yearly report as require from management
Monitor the related system and ATM screen, CCTV connection to ensure system is working properly and alert to responsible people for their further action
Process card transaction and cancel authorization as requested by accountholder
Participant system testing and evaluation to ensure system is working as expected and valued as it is
Other tasks will be assigned by management from time to time.

Requirements

High School Diploma or bachelor’s degree in finance, banking, accounting, or any relevant field
Obtain at least 1 year of working experience in customer service
Possess good sales, customer service, and computer skills
Be Flexible and patience
Be able to work effectively in a team environment
Good oral and written communication skills in English & Khmer
Ability to read/write Chinese would be a plus
Switch Working time
ay off rotation.

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Position

Post

Officer, Core Banking System

Working Station

Head Office, Phnom Penh

Responsibilities

Support daily to branch users
Maintain user and access role in system
Analyze business requirements to define possibility of the system
Maintain and enhance on the current functionalities of the core banking system as well as bugs fix
Identify the root cause of each issue, testing and solving in the system
Develop reports as per business needs
Any related tasks assigned by supervisor or management from time to time.

Requirements

Bachelor degree in IT or related fields
1 years of experiences in Banking Sector
Experience in Oracle with xml data (T24 database) is a plus
Experiences of in-house applications development is a plus
A strong desire to work in a team
High initiative, commitment, good communication, and problem solving skills
Computer literacy and English language proficiency.

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Position

Post

Senior Officer,
Core Banking System

Working Station

Head Office, Phnom Penh

Responsibilities

Support daily to branch users
Maintain user and access role in system
Analyze business requirements to define possibility of the system
Maintain and enhance on the current functionalities of the core banking system as well as bugs fix
Identify the root cause of each issue, testing and solving in the system
Develop reports as per business needs
Any related tasks assigned by supervisor or management from time to time.

Requirements

Bachelor degree in IT or related fields
2 years of experiences in Banking Sector
Experience in T24 AA product configuration and customization
Experience in TAFJ and Jboss
Experience in Oracle with xml data (T24 database)
Experience in routine development in TAFJ environment
A strong desire to work in a team
High initiative, commitment, good communication, and problem solving skills
Computer literacy and English language proficiency.

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Position

Post

Senior Officer, Digital Services
and Authorization Support
(Night/Midnight Shift)

Working Station

Tuol Kouk Branch, Phnom Penh

Responsibilities

Led and guided team members in conducting 24/7 responsive real-time monitoring of Mastercard transactions using the card monitoring system to identify suspicious or fraudulent activities
Led and coordinated fraud detection, prevention, and control measures relating to fraud losses
Collaborate with the fraud prevention team to develop and implement strategies that effectively minimize fraud risks
Identify and investigate methods and processes used in fraudulent activities
Develop and implement fraud transaction monitoring rules to detect unauthorized and prevent fraudulent transactions
Assist other management team members in identifying trends and establishing goals
Guide the team through difficult issues and provide support and guidance as needed
Track and analyze daily, weekly, monthly, quarterly, and yearly reports on card monitoring activities, fraud incidents, and trends, and provide necessary updates to management
Monitor team members' performance in resolving disputes and ensure timely and effective resolution
Have the authority to approve or reject work requests related to card maintenance, mobile banking services, CIB user, Bakong registration/maintenance, and account maintenance
Ensure adherence to all regulatory requirements and internal policies related to card monitoring, fraud prevention, and customer privacy
Collaborate with cross-functional teams to develop and implement digital banking solutions, including mobile banking apps
Monitor ATM screens and CCTV connections to ensure proper system functioning and promptly alert responsible personnel of any issues
Conduct training sessions and create educational materials to educate customers and internal staff on the benefits and usage of digital services and card monitoring
Motivate and support the team to achieve high productivity and maintain a positive work environment
Provide support for tasks assigned by the line manager.

Requirements

Bachelor's degree in a relevant field (e.g., Business, Finance, banking) or equivalent work experience
Previous experience in digital banking, transaction monitoring, or authorization roles of at least 3 years or more
Familiarity with transaction monitoring systems and tools
Analytical mindset with the ability to interpret and analyze complex data sets
Attention to detail and ability to identify patterns or anomalies in transaction data
Strong problem-solving skills and ability to make informed decisions based on investigation findings
Ability to work independently and efficiently manage time and priorities
Proficiency in using relevant software applications and systems
Be Flexible and patient and be able to work effectively in a team environment
Good oral and written communication skills in English & Khmer
Ability to read/write Chinese would be a plus
Switch Working time and Day off rotation.

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Position

Post

Officer, Digital Services
and Authorization Support
(Day/Midnight Shift)

Working Station

Tuol Kouk Branch, Phnom Penh

Responsibilities

Conduct 24/7 responsive real-time monitoring of Mastercard transactions using the card monitoring system to identify suspicious or fraudulent activities
Proactively contact cardholders to inform and verify suspicious or fraudulent transactions, ensuring timely action is taken to minimize risks
Communicate with cardholders to provide preventive measures and educate them on best practices to protect the safety of using their cards online and prevent fraudulent activities
Oversee fraud detection, prevention, and control initiatives, working closely with the fraud prevention team to develop and implement strategies that minimize fraud risks
Provide regular reports on card monitoring activities, fraud incidents, and trends to management and relevant stakeholders, including daily, weekly, monthly, quarterly, and yearly reports
Provide support and maintenance for Mastercard, mobile banking services, CIB users, Bakong registration/maintenance, and account maintenance based on requests received from the customer care center team
Provide assistance and support to the customer care center team in directing and operating digital services, resolving issues, and addressing inquiries related to digital banking and cards
Monitor disputes and ensure timely and effective resolution, collaborating with relevant teams and stakeholders to address and resolve issues
Resolve customer problems promptly and efficiently, ensuring their satisfaction with our services and maintaining high levels of customer happiness
Collaborate with cross-functional teams to develop and implement digital banking solutions, including mobile banking apps, to enhance the overall customer experience and security
Monitor ATM screens and CCTV connections to ensure the proper functioning of the system, promptly alerting responsible personnel of any issues
Support tasks assigned by the line manager.

Requirements

Bachelor's degree in a relevant field (e.g., Business, Finance, banking) or equivalent work experience
Previous experience in digital banking, transaction monitoring, or authorization roles of at least 1 year or more
Familiarity with transaction monitoring systems and tools
Strong problem-solving skills and ability to make informed decisions based on investigation findings
Ability to work independently and efficiently manage time and priorities
Proficiency in using relevant software applications and systems
Be Flexible and patient and be able to work effectively in a team environment
Good oral and written communication skills in English & Khmer
Ability to read/write Chinese would be a plus
Switch Working time and Day off rotation.

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Position

Post

Manager, Operational
Quality Control

Working Station

Head Office, Phnom Penh

Responsibilities

Establish quality control measures and conduct inspections, tests or checking;
Collect and analyze data to identify area for improvement. Monitor and track the progress to ensure sustained improvement;
Define root cause of the incident and come up with solutions, and implement appropriate corrective actions;
Conduct regular checking branch forms, slips, application etc. in complying with bank policy and regulatory;
Provide recommendation for improvement to branch operations as part of quality control management;
Develop security awareness policy and procedure, monitor and check the implementation;
Ensure branches are following bank's policies and procedures;
Assess the efficiency of processes and workflows with best business practice vs control;
Conduct fraud monitoring and monitor suspicious online transactions via MB, IB, Card and other online platforms;
Evaluate performance, effectiveness, user satisfaction of products and services;
Initiate and control user matrix by functions or roles.

Requirements

Bachelor's degree in related filed such as business administration, management, or equivalent
At least 3 years experiences in quality control or quality assurance within banking industry
Understand of banking regulations and compliance framework
Good at assess processes, identify risks or inefficiencies
Effective communication skill with written and verbal in English
Ability to plan, organize and prioritize tasks, manage timelines and coordinate resource effectively
Good leadership and teamwork skills to effectively manage and motivate the team, delegate tasks, and collaborate with other departments.

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Position

Post

Senior Officer,
Content Marketing

Working Station

Head Office, Phnom Penh

Responsibilities

60% Creation and Development:
Preparing briefs for relevant stakeholders/vendors, consulting and conveying the brand communication guideline if any;
Producing and editing variable formats of content includes website copy, blog posts, white papers, social media posts, and product descriptions;
Supporting and collaborating with the agencies on implementing mobile app content;
Planning and publishing posts according to our range of digital channels.
20% Content Strategist:
Supporting and brainstorming ideas/concepts for content roadmap, and content calendar;
Supporting & reviewing the creative vendor’s outputs, ensuring brand consistency;
Acting as a local expert: Counseling about local trends, behaviors, and insights in the Cambodia market;
Research industry-related topics, viral ideas, trending on the market and competitors to produce writing that connects with target audiences, boosts engagement, and fosters brand awareness;
Coordinating with designers to release visually appealing elements into digital campaigns;
Tracking content performance, adjusting content strategy based on manager directions.
20% Others:
Collaborating with the Marketing team and other departments to deliver tasks;
Updating and reporting monthly to the line manager.

Requirements

BA degree in Marketing, Journalism, Advertising, Media & Communications, Linguistics or related disciplines;
At least 3 years of relevant experience as a Copywriter or Content Marketer position (experience in Banking/Fintech companies: Financial Institution, Advertising Agency, Public Newspaper preferred);
Proficient in English and Khmer language, both speaking and writing;
Familiar with various social media and digital platforms (Facebook, LinkedIn, Instagram, Youtube, Tiktok, Website, etc.)
Proven record with a diverse portfolio showcasing your relevant work;
Creativity mindset with a “Can-do” attitude;
Ability to work in a Diversity & Inclusion team environment;
Be able to work independently.

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Position

Post

Senior Officer,
Graphic Designer

Working Station

Head Office, Phnom Penh

Responsibilities

Transferring content ideas to be visual storytelling that engages, informs, and inspires (in both print and electronic media);
Designing and consulting the company’s POS collaterals (brochures, leaflets, boxes, cards, banners, etc.);
Editing compelling short & simple social videos (basic requirements);
To propose/layout our product landing pages, blog pages, website key visual, etc.; on Figma
Collaborating with Brand team to brainstorm and conceptualize visually appealing concepts;
Understanding and applying brand guidelines, ensuring all the visual styles, tone, and moods will follow brand direction;
Identifying flaws and proposing solutions that improve design capabilities;
Assisting in preparing the creative brief. Working with vendors, such as storyboarding, art directing, key visual development, etc.;
Organizing and managing digital assets, ensuring easy accessibility for the team;
Be involved in meetings to discuss concepts and ideas for design layouts, colors, images and other matters concerning overall graphic design;
Project management by coordinating with internal (marketing, Biz Units) and external parties (outside agencies, printers);
Stay up-to-date with industry trends and technologies to continually improve and adapt creative processes.

Requirements

An association or bachelor’s degree in graphic design or related field;
An association or bachelor’s degree in graphic design or related field; Minimum 3 year’s experiences as a Designer/ Video Editor;
Good at English and Khmer language;
Proficiency in editing tools such as Adobe illustrator, In-Design, After Effects, Capcut, Premiere Pro and Photoshop; Figma
Experience in printing marketing materials is a plus (flyers, brochures, cards, booklets, etc.);
A strong portfolio showcasing your graphic design and motion graphics work;
Creativity mindset with a “Can-do” attitude and open to feedbacks;
Ability to work in a Diversity & Inclusion team environment;
Excellent communication and teamwork skills.
The bank will provide Macbook and other working accessories (hub, bag, book, etc.)

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Position

Post

Senior Officer,
Project Coordinator

Working Station

Head Office, Phnom Penh

Responsibilities

Scheduling stakeholder meetings and facilitating communication between the project manager and stakeholders throughout the project life cycle.
Assist in assigning project tasks to relevant parties and check in for status updates.
Ensure all parts of an assigned project are processed, organized, and progressing according to predetermined timelines and deliverable dates
Deepen partnerships with outside resources—including third-party vendors and researchers
Work closely with the Project Manager and Product owner to create the Business Requirements Document to be routed to all departments.
Act as a point of communication between company teams and external resources
To ensure that all stakeholders are on the same page regarding project progress.
Create and maintain project performance and track the overall progress of specific milestones
To take note of the minute meeting and summary action plan
Reporting to management stakeholders on a regular agreed-upon basis.

Requirements

Bachelor’s degree in business or related field
At least 1-3 years of experience as a project coordinator
Strong working knowledge of Microsoft Office and of project management tools
Be able to communicate in English and have basic presentation/training skills.
Excellent written and verbal communication skills
Ability to manage multiple tasks and projects, meet deadlines and manage to schedule
Good integrity, positive attitude, helpful, high commitment, competence, and motivation.
Proven success in a corporate setting, working with all levels of management.
Assist supervisor/manager with other assignment tasks
Able to work independently, organized, creative and attentive to details.
Passionate about delivering mobile solutions that exceed expectations
Attention to details

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Position

Post

Deputy Manager,
Project Specialist

Working Station

Head Office, Phnom Penh

Responsibilities

Initiate, plan, and execute digital innovation projects.
Establish Business Requirement Documents for each project.
Establish process flow and customer journey for each project.
Initiate the flow with wireframe and review UI / UX design for each project.
Schedule meetings with stakeholders and update them on the project status.
Establish and maintain the project plan and timeline for each project.
Design test cases and execute them for each project.
Manage and prepare documentation for user requirements, functional/technical specifications, UAT script, pilot testing, and stakeholder briefing.
Work closely with the Project Coordinator and Product Owner to create the Business Requirements Document to be routed to all departments.
Prepare a proposal for NBC approval for each project.
Responsible for ensuring parts of the project stays on target and always be followed up.
Support line manager on all aspects of assigned project.

Requirements

Bachelor’s degree in computer science, engineering, or related fields
At least 2-4 years of experience in project management/Product Owner
Strong working knowledge of Microsoft Office and of project management tools
Be able to communicate in the English language and have basic presentation/training skills.
Excellent written and verbal communication skills
Ability to manage multiple tasks and projects, meet deadlines and manage to schedule.
Good integrity, positive attitude, helpful, high commitment, competence, and motivation.
Analysis skills/ Critical thinking
Assist supervisor/manager with other assignment tasks.
Able to work independently, organized, creative and attentive to details.
Familiarity with Agile project management principles or PMP certification is desired.
Passionate about delivering mobile solutions that exceed expectations.

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Position

Post

Senior Officer,
Marketing Operations

Working Station

Head Office, Phnom Penh

Responsibilities

We are seeking a highly skilled and experienced Senior Officer Marketing Operations to join our dynamic Marketing team. The ideal candidate is responsible for overseeing the planning, execution, and optimization of offline marketing activities within the organization. This role involves coordinating various offline marketing channels and tactics, such as print advertising, events, direct mail, and traditional media, to support brand awareness, lead generation, and customer acquisition efforts. The Senior Officer Marketing Operations works closely with internal teams and external partners to ensure seamless execution and alignment with overall marketing strategies and objectives.
Assist MarComms Manager to execute and implement brand strategies and manage brand development activities
Assist MarComms Manager to conduct branch visit and prepare branch visit report
Work closely with branch admin/managers and related internal teams (i.e. project team) on optimizing brand visibility
Monitor and report on all brand related activities at branch level on a regular basis
Execute brand compliance program and collaborate with marketing team as well as other related departments and branches
Assist in organizing and setting up of corporate events, roadshow, seminar, and conferences, and track monthly all marketing expenses

Requirements

Bachelor's degree or higher in Marketing, Business Administration, PR, or related field or relevant certifications.
Proven experience in marketing operations, campaign management, or related roles.
At least 4-5 years of experience in branding, preferably in the banking or financial services industry. Experience with foreign banking, foreign financial brand execution is a plus.
Good English speaking and writing.
Effective communication and interpersonal skills, with the ability to collaborate across departments and levels of the organization.
Proven track record of developing and executing successful brand strategies that drive business growth and customer engagement.
Deep understanding of banking products, services, and customer segments, as well as regulatory requirements and compliance standards.
Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
Adaptable, open-minded, and possesses strong interpersonal skills.

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Position

Post

Senior Business Marketing Executive

Working Station

Head Office, Phnom Penh

Responsibilities

We are seeking a highly skilled and experienced Senior Brand Executive to join our dynamic marketing team. The ideal candidate should have a minimum of 4-5 years of experience in brand management, with a proven track record of developing and implementing successful brand strategies. The successful candidate will play a pivotal role in shaping and implementing the bank's brand strategy, ensuring consistency, relevance, and differentiation in a competitive market landscape. This position requires a deep understanding of banking products, consumer behavior, and industry regulations, as well as exceptional leadership and communication skills.
Develop and execute comprehensive brand strategies tailored to the banking sector, encompassing both retail and corporate banking segments.
Conduct thorough market research and analysis to identify key consumer insights, market trends, and competitive dynamics.
Collaborate closely with cross-functional teams including business marketing, product development, compliance, operation, and customer experience to ensure alignment and consistency in brand messaging and positioning.
Lead the development of compelling brand messaging, creative assets, and marketing campaigns that resonate with target audiences and drive brand awareness, consideration, and loyalty.
Manage brand budgets effectively, allocating resources strategically to maximize ROI and achieve business objectives.
Monitor and evaluate brand performance using relevant KPIs and metrics, leveraging data insights to optimize brand strategies and tactics.
Stay abreast of industry developments, regulatory changes, and emerging trends in banking and finance, identifying opportunities and threats to the brand.

Requirements

Bachelor's degree or higher in Marketing, PR, or related field.
At least 4-5 years of experience in branding, preferably in the banking or financial services industry. Experience with foreign banking, foreign financial brand execution is a plus.
Good English speaking and writing.
Proven track record of developing and executing successful brand strategies that drive business growth and customer engagement.
Deep understanding of banking products, services, and customer segments, as well as regulatory requirements and compliance standards.
Creative thinker with a passion for branding and storytelling, able to translate brand values into compelling narratives and visual assets.
Strong analytical skills with the ability to interpret data, conduct market research, and derive actionable insights.
Proven track record of developing and executing successful marketing campaigns.
Adaptable, open-minded, and possesses strong interpersonal skills.

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Position

Post

Senior Brand & Communication Executive

Working Station

Head Office, Phnom Penh

Responsibilities

We are seeking a highly skilled and experienced Senior Brand & Communication Executive to join our dynamic marketing team. The ideal candidate should have a minimum of 4-5 years of experience in brand & communication management, with a proven track record of developing and implementing successful brand & communication strategies. The successful candidate will play a pivotal role in shaping and implementing the bank's brand strategy, ensuring consistency, relevance, and differentiation in a competitive market landscape. This position requires a deep understanding of banking products, consumer behavior, and industry regulations, as well as exceptional leadership and communication skills.
1. Brand Strategist 70%
Brand development: Develop and execute comprehensive brand strategies tailored to the banking sector, encompassing both retail and corporate banking segments.
Conduct thorough market research and analysis to identify key consumer insights, market trends, and competitive dynamics.
Brand compliance: Collaborate closely with cross-functional teams including business marketing, product development, compliance, operation, and customer experience to ensure alignment and consistency in brand messaging and positioning.
Marketing campaign development & execution: Lead the development of compelling brand messaging, creative assets, and marketing campaigns that resonate with target audiences and drive brand awareness, consideration, and loyalty.
Branded content direction development for social content calendar for quarterly and annually
Manage brand budget effectively, allocating resources strategically to maximize ROI and achieve business objectives.
Monitor and evaluate brand performance using relevant KPIs and metrics, leveraging data insights to optimize brand strategies and tactics.
Stay abreast of industry developments, regulatory changes, and emerging trends in banking and finance, identifying opportunities and threats to the brand.
2. PR & Communications 30%
Responsible for implementing internal and external communication to banking stakeholders.
Wide network with media agents, local news, journalist is advantageous.
Reputation management – 2nd layer of media handling and crisis management.

Requirements

Bachelor's degree or higher in Marketing, PR, or related field.
At least 4-5 years of experience in branding, preferably in the banking or financial services industry. Experience with foreign banking, foreign financial brand execution is a plus.
Good English speaking and writing.
Proven track record of developing and executing successful brand strategies that drive business growth and customer engagement.
Deep understanding of banking products, services, and customer segments, as well as regulatory requirements and compliance standards.
Creative thinker with a passion for branding and storytelling, able to translate brand values into compelling narratives and visual assets.
Strong analytical skills with the ability to interpret data, conduct market research, and derive actionable insights.
Proven track record of developing and executing successful marketing campaigns.
Adaptable, open-minded, and possesses strong interpersonal skills.

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Position

Post

Business Marketing
Executive - CA / Payroll / KHQR

Working Station

Head Office, Phnom Penh

Responsibilities

As a Business Marketing Executive, you will play a crucial role in developing and executing marketing strategies to promote our products effectively. You will collaborate closely with the Retail Product Team to create comprehensive product marketing plans on a quarterly and seasonal basis. Additionally, you will conduct market research to identify consumer trends and preferences, ensuring that our promotional efforts are targeted and effective.

1. Product Marketing Development (60%):
Collaborate with the Retail product team to formulate comprehensive product marketing plans on a quarterly and seasonal basis for CA (Current Accounts), Payroll, and KHQR (Key Human Resources and Quality Reports) products.
Conduct market research to identify consumer trends and preferences, informing product marketing strategies.
Develop and execute promotional campaigns and product offers to attract target customers.
Create compelling marketing collateral and offers to drive product awareness and sales.
Prepare business cases with P&L analysis to evaluate the potential impact of marketing initiatives.
Act as the product owner, taking ownership of product marketing strategies and outcomes
Others tasks as assigned by line manager.

2. Campaign Execution (40%):
Coordinate with the Marcom Service Delivery team to deploy promotional campaigns successfully, ensuring alignment with KPI commitments.
Manage paperwork processing in compliance with banking regulations and internal policies.
Conduct product training sessions for all branches before campaign kick-off, ensuring that staff are equipped with the necessary knowledge and resources to promote products effectively.

Requirements

Bachelor's Degree and above, from 3-5 years of experience in Banking/Financial Institutions, Fintech, Ecommerce. Experience with CA/Payroll/KHQR/B2B Marketing is advantageous.
Demonstrated strong communication and stakeholder management skills, with a proven track record of effectively conveying ideas/messages to individuals at various levels and backgrounds.
Proficient in data analytical skills and converting into business insights and actions.
Data-driven and motivated, able to work in a fast-paced environment.
Strong ownership, commitment, accountability, and responsibility for business objectives.
Enable to work under pressure.
Adaptable, open-minded, and possesses strong interpersonal skills.

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Position

Post

Business Marketing
Executive – Card/ Lending

Working Station

Head Office, Phnom Penh

Responsibilities

As a Business Marketing Executive, you will play a crucial role in developing and executing marketing strategies to promote our products effectively. You will collaborate closely with the Retail Product Team to create comprehensive product marketing plans on a quarterly and seasonal basis. Additionally, you will conduct market research to identify consumer trends and preferences, ensuring that our promotional efforts are targeted and effective.

1. Product Marketing Development (60%):
Develop and execute product marketing plans in collaboration with the Retail product team, focusing on quarterly and seasonal objectives.
Conduct market research to understand customer needs, preferences, and industry trends related to card and lending products.
Develop promotional strategies and offers to drive customer acquisition and retention for card and lending products.
Create compelling marketing materials and campaigns to effectively communicate product features and benefits to target customers.
Prepare business cases with P&L analysis to evaluate the financial viability of product marketing initiatives.
Act as the product owner for card and lending products, taking ownership of product development and marketing strategies

2. Campaign Execution (40%):
Coordinate with the Marketing teams and cross-functional departments to deploy marketing campaigns successfully, ensuring alignment with KPIs and business goals.
Ensure compliance with banking regulations and internal policies when processing paperwork related to marketing campaigns.
Conduct product / promotion training sessions for all branches to educate staff on new products before campaign kick-off.

Requirements

Bachelor's degree or higher in Marketing, Business, or related field.
At least 3-5 years of experience in product marketing, preferably in the banking or financial services industry. Experience with card and lending products is advantageous.
Proficient in data analytical skills and converting into business insights and actions.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
Proven track record of developing and executing successful marketing campaigns.
Data-driven and motivated, able to work in a fast-paced environment.
Strong ownership, commitment, accountability, and responsibility for business objectives.
Enable to work under pressure.
Adaptable, open-minded, and possesses strong interpersonal skills.

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